Return & Exchange Policy

1. All Sales Are Final

Big Boss Bundles does not offer refunds or returns based on customer preference, incorrect selection, change of mind, installation, coloring, cutting, alteration, or use.

Customers are responsible for reviewing product type, hair origin, texture, length, color, lace size, wig density, cap size, quantity, and other selected options before submitting an order.

2. Five-Day Exchange Request Period

Eligible exchange requests must be submitted to Big Boss Bundles within five days after receiving the order.

Customers should inspect merchandise promptly after delivery or pickup and contact Big Boss Bundles within the required period if they believe an eligible exchange is necessary.

3. Exchange Eligibility

To be considered for an exchange, merchandise must remain in its original condition and must not show signs of installation, wear, styling, washing, coloring, cutting, chemical treatment, or other alteration.

Big Boss Bundles may inspect returned merchandise before approving or completing an exchange.

Hair Products

Hair products may be ineligible for exchange if they have been opened beyond reasonable inspection or changed from their original condition.

4. Products Ineligible for Exchange

Products may be ineligible for exchange when they have been:

• Worn or installed
• Combed or brushed
• Washed or conditioned
• Colored or bleached
• Chemically treated
• Cut or trimmed
• Altered or customized after receipt
• Unraveled or otherwise changed from original condition

Hair care products and other personal care items may be ineligible for exchange after opening because of hygiene and safety considerations.

Custom orders, custom colors, and other customized merchandise may also have limited exchange eligibility when the product was produced according to the customer's selected specifications.

5. Damaged, Defective, or Incorrect Orders

Customers should inspect their order promptly after delivery. If merchandise arrives damaged, appears defective, or the item received does not match the order, contact Big Boss Bundles as soon as possible within the applicable request period.

For merchandise damaged during shipping, customers should photograph the shipping box, shipping label, interior packaging, and product before discarding any materials.

Big Boss Bundles may request:

• Customer name
• Order number
• Description of the issue
• Photographs of the product and packaging
• Video when reasonably necessary to evaluate the issue

6. How to Request an Exchange

Contact Big Boss Bundles within the applicable five-day period before sending or bringing merchandise back.

Include your name, order number, the product involved, and the reason for the exchange request. Photographs or other information may be requested when needed to evaluate eligibility.

Merchandise should not be sent back without first contacting Big Boss Bundles and receiving exchange instructions.

Approval of an exchange request may depend on inspection of the merchandise and confirmation that it meets this policy.

7. Exchange Shipping and Local Exchanges

Exchange instructions, including where and how eligible merchandise should be returned, will be provided after the exchange request is reviewed.

Customers should not mail merchandise or arrive at the Pflugerville store for an exchange without first contacting Big Boss Bundles.

Local customers may contact Big Boss Bundles at (512) 276-2366 for instructions before visiting 301 W Pecan Street, Pflugerville, TX 78660.

8. Third-Party Marketplace Orders

Purchases made through an approved third-party marketplace or sales platform may also be subject to that platform's return, exchange, refund, dispute, buyer protection, and cancellation procedures.

When a marketplace requires sellers to follow a different applicable procedure for a transaction processed through that platform, the marketplace requirements may control that transaction.

9. Policy Updates

Big Boss Bundles may update this Return and Exchange Policy as products, sales channels, fulfillment procedures, or legal requirements change.

The policy in effect when an order is submitted generally governs that order, subject to applicable law and marketplace requirements.

10. Contact Big Boss Bundles

Contact us with questions about exchange eligibility or an order.