Shipping Summary
Products available locally may be eligible for pickup after confirmation.
Orders not immediately available generally require approximately 7 to 10 business days for processing and fulfillment.
Local pickup customers must call ahead and wait for confirmation that the order is ready.
1. Order Processing Times
Processing begins after payment has been successfully authorized and the order has been accepted.
Most orders not immediately available for local pickup generally require approximately 7 to 10 business days for processing and fulfillment.
Processing time is separate from carrier transit time. The delivery estimate begins after the carrier accepts the shipment.
Orders That May Require Additional Time
Additional processing time may be required for:
- Extended hair lengths
- High-density wigs
- Special lace sizes
- Customized products
- Large-quantity orders
- Specially sourced hair origins or textures
- Items affected by supplier or carrier delays
- Orders placed during holidays or major promotions
Business days do not include Saturdays, Sundays, federal holidays, or days when Big Boss Bundles or applicable carriers are closed.
2. Shipping and Estimated Delivery
Delivery estimates shown during checkout are estimates and are not guaranteed arrival dates unless Big Boss Bundles expressly states otherwise in writing.
Final delivery timing depends on:
- Order processing time
- Selected shipping method
- Customer location
- Carrier operations
- Weather and emergency conditions
- Holiday shipping volume
- Address accuracy
Expedited shipping, when offered, speeds up carrier transit after processing. It does not necessarily shorten product processing or sourcing time.
3. Tracking Information
When tracking is available, the customer will receive tracking information using the email address, telephone number, customer account, or marketplace associated with the order.
Tracking information may take time to update after the shipping label is created. A label-created status does not always mean that the carrier has physically scanned or accepted the package.
Customers are responsible for monitoring tracking and making reasonable arrangements to receive the package.
4. Shipping Address Accuracy
Customers are responsible for submitting a complete and accurate shipping address before payment.
Review the following carefully:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
Address changes are not guaranteed after an order is placed. Big Boss Bundles may require identity or payment verification before approving an address change.
The customer may be responsible for additional shipping costs when a package is returned, delayed, or redirected because of an incomplete, incorrect, or undeliverable address.
5. Signature Confirmation
Big Boss Bundles may require signature confirmation on orders to protect the customer and reduce delivery fraud.
The customer is responsible for ensuring that an authorized person is available to receive and sign for the package when required.
Carrier instructions, missed-delivery notices, redelivery attempts, and pickup deadlines are governed by the carrier’s procedures.
6. Unexpected Shipping or Fulfillment Delays
We make reasonable efforts to ship orders within the time stated on the website, at checkout, or in the order confirmation.
If Big Boss Bundles learns that an order cannot ship within the promised period, we may provide a revised shipping date and allow the customer to accept the delay or cancel the unshipped merchandise as required by applicable law.
If no specific shipping period is stated, applicable federal rules generally require online sellers to have a reasonable basis to expect shipment within 30 days. [oai_citation:1‡Federal Trade Commission](https://www.ftc.gov/legal-library/browse/rules/mail-internet-or-telephone-order-merchandise-rule?utm_source=chatgpt.com)
Big Boss Bundles is not responsible for delays caused by events outside our reasonable control, including:
- Carrier service disruptions
- Severe weather
- Natural disasters
- Government restrictions
- Labor disruptions
- Customs delays
- Supplier interruptions
- Transportation emergencies
- Incorrect customer information
7. Lost, Missing, or Stolen Packages
Contact Big Boss Bundles promptly if tracking shows unusual inactivity, delivery to an incorrect location, or a package that cannot be located.
Customers may also need to contact the carrier, submit a carrier claim, speak with household members or neighbors, check building management, review security footage, or contact local authorities when theft is suspected.
A carrier’s delivered scan does not automatically establish that Big Boss Bundles caused a package to be lost or stolen after delivery.
We will reasonably assist with available shipment information and applicable carrier-claim procedures, but replacement or reimbursement is not guaranteed when the carrier confirms delivery to the address provided by the customer.
8. Packages Damaged During Shipping
Photograph the shipping box, label, interior packaging, and product before discarding any materials if an order arrives visibly damaged.
Contact Big Boss Bundles within five calendar days after receiving the order and provide:
- Customer name
- Order number
- Description of the damage
- Photographs of the packaging and product
- Video when reasonably requested
Do not install, wear, open, alter, color, wash, or use a disputed product while the claim is being reviewed.
9. Local Pickup
Local pickup may be available at:
Big Boss Bundles
301 W Pecan Street
Pflugerville, TX 78660
An order confirmation does not automatically mean that the order is ready for pickup.
The customer may be required to show:
- Government-issued photo identification
- Order confirmation
- Payment-card verification
- Written authorization for another pickup person
Orders will not be released when identity, payment, authorization, or fraud-prevention requirements cannot be reasonably verified.
10. TikTok Shop, Amazon, and Facebook Orders
Purchases made through TikTok Shop, Amazon, Facebook Shop, or another marketplace may also be subject to that platform’s processing, tracking, delivery, cancellation, buyer-protection, and dispute procedures.
When marketplace requirements conflict with this policy, the applicable marketplace rules may control the transaction processed through that platform.
11. International Shipping
International shipping may be offered only to selected destinations and may be unavailable for certain products or orders.
International customers are responsible for customs duties, import taxes, brokerage fees, destination charges, and local requirements unless checkout clearly states otherwise.
Customs clearance may delay delivery. Big Boss Bundles does not control customs agencies or destination-country processing.
Packages refused because of unpaid duties, taxes, or customs charges may be subject to return shipping, carrier charges, and other costs permitted by law.
12. Policy Updates
Big Boss Bundles may update this Shipping Policy as carriers, fulfillment procedures, products, sales channels, or legal requirements change.
The policy in effect when the order is submitted generally governs that order, subject to applicable law and marketplace requirements.
13. Contact Big Boss Bundles
Contact us with shipping, tracking, fulfillment, or local pickup questions.
Big Boss Bundles
301 W Pecan Street
Pflugerville, TX 78660
Company: (512) 276-2366 Cell: (512) 937-5119 support@bigbossbundles.com