Shipping & Local Pickup Policy

1. Order Processing Times

Processing begins after payment has been successfully authorized and the order has been accepted.

Most orders that are not immediately available generally require approximately 7–10 business days for processing and fulfillment.

Processing time is separate from carrier transit time. The estimated delivery period begins after the order has completed processing and the carrier accepts the shipment.

Orders That May Require Additional Time

Additional processing time may be required for:

• Extended hair lengths
• High density wigs
• Special lace sizes
• Custom colors
• Customized products
• Large quantity orders
• Specially sourced hair origins or textures
• Items affected by supplier or carrier delays
• Orders placed during holidays or major promotions

Business days do not include Saturdays, Sundays, federal holidays, or days when Big Boss Bundles or applicable carriers are closed.

2. Shipping and Estimated Delivery

Delivery estimates shown during checkout are estimates and are not guaranteed arrival dates unless Big Boss Bundles expressly states otherwise in writing.

Final delivery timing may depend on:

• Order processing time
• Selected shipping method
• Customer location
• Carrier operations
• Weather and emergency conditions
• Holiday shipping volume
• Address accuracy

Expedited shipping, when offered, speeds up carrier transit after processing. It does not necessarily shorten product processing, customization, or sourcing time.

3. Tracking Information

When tracking is available, the customer will receive tracking information through the email address, telephone number, customer account, or marketplace associated with the order.

Tracking information may take time to update after a shipping label is created. A label created status does not necessarily mean that the carrier has physically scanned or accepted the package.

Customers are responsible for monitoring tracking and making reasonable arrangements to receive their package.

4. Shipping Address Accuracy

Customers are responsible for submitting a complete and accurate shipping address before payment.

Please carefully review:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Telephone number

Address changes are not guaranteed after an order is placed. Big Boss Bundles may require identity or payment verification before approving an address change.

The customer may be responsible for additional shipping costs when a package is returned, delayed, or redirected because of an incomplete, incorrect, or undeliverable address.

5. Signature Confirmation

Big Boss Bundles may require signature confirmation on orders to help protect customers and reduce delivery fraud.

When a signature is required, the customer is responsible for ensuring that an authorized person is available to receive and sign for the package.

Carrier instructions, missed delivery notices, redelivery attempts, and pickup deadlines are subject to the carrier's procedures.

6. Unexpected Shipping or Fulfillment Delays

We make reasonable efforts to ship orders within the time stated on the website, at checkout, or in the order confirmation.

If Big Boss Bundles learns that an order cannot ship within the stated or promised period, we may provide a revised shipping date and, when required by applicable law, give the customer an opportunity to accept the delay or cancel the affected unshipped merchandise.

When no specific shipping period has been stated, we process and ship orders within the time required by applicable law.

Big Boss Bundles is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier service disruptions
• Severe weather
• Natural disasters
• Government restrictions
• Labor disruptions
• Customs delays
• Supplier interruptions
• Transportation emergencies
• Incorrect customer information

7. Lost, Missing, or Stolen Packages

Contact Big Boss Bundles promptly if tracking shows unusual inactivity, delivery to an incorrect location, or a package that cannot be located.

Customers may also need to contact the carrier, submit a carrier claim, speak with household members or neighbors, check building management, review available security footage, or contact local authorities when theft is suspected.

A carrier's delivered scan does not automatically establish that Big Boss Bundles caused a package to become lost or stolen after delivery.

We will reasonably assist with available shipment information and applicable carrier claim procedures, but replacement or reimbursement is not guaranteed when the carrier confirms delivery to the address provided by the customer.

8. Packages Damaged During Shipping

If an order arrives visibly damaged, photograph the shipping box, shipping label, interior packaging, and product before discarding any materials.

Contact Big Boss Bundles within five calendar days after receiving the order and provide:

• Customer name
• Order number
• Description of the damage
• Photographs of the packaging and product
• Video when reasonably requested

Do not install, wear, alter, color, wash, or use a disputed product while the claim is being reviewed.

9. Local Pickup

Local pickup may be available at:

Big Boss Bundles
301 W Pecan Street
Pflugerville, TX 78660

Online local pickup orders may require approximately 7–10 business days for processing and fulfillment.

Custom colors, customized products, specialty products, extended lengths, and other selections may require additional preparation time.

An order confirmation does not automatically mean that the order is ready for pickup.

Customers should call (512) 276-2366 to confirm availability and pickup readiness.

The customer may be required to show:

• Government issued photo identification
• Order confirmation
• Payment card verification
• Written authorization for another pickup person

Orders will not be released when identity, payment, authorization, or fraud prevention requirements cannot be reasonably verified.

10. Marketplace Orders

Purchases made through an approved third party marketplace or sales platform may also be subject to that platform's processing, tracking, delivery, cancellation, buyer protection, and dispute procedures.

When marketplace requirements conflict with this policy, the applicable marketplace rules may control the transaction processed through that platform.

11. International Shipping

International shipping may be offered only to selected destinations and may be unavailable for certain products or orders.

International customers are responsible for customs duties, import taxes, brokerage fees, destination charges, and local requirements unless checkout clearly states otherwise.

Customs clearance may delay delivery. Big Boss Bundles does not control customs agencies or destination country processing.

Packages refused because of unpaid duties, taxes, or customs charges may be subject to return shipping, carrier charges, and other costs permitted by law.

12. Policy Updates

Big Boss Bundles may update this Shipping Policy as carriers, fulfillment procedures, products, sales channels, or legal requirements change.

The policy in effect when an order is submitted generally governs that order, subject to applicable law and marketplace requirements.

13. Contact Big Boss Bundles

Contact us with shipping, tracking, fulfillment, or local pickup questions.